ROLE IN PROJECT:
Product Designer
PROJECT YEAR:
2023
WORK DONE:
Product Strategy / User Flows / Prototyping / Usability Testing
OUTCOME:
Template-level controls reduced risk and increased confidence in regulated workflows.
Updating and setting default properties in master templates required a repetitive, multi-step process that was time-consuming and error-prone. In regulated manufacturing environments, this created delays of several days when teams needed to add or update correction reasons—impacting productivity, accuracy, and customer confidence.
Updating and setting default properties in master templates required a repetitive, multi-step process that was time-consuming and error-prone. In regulated manufacturing environments, this created delays of several days when teams needed to add or update correction reasons—impacting productivity, accuracy, and customer confidence.
I introduced a streamlined configuration experience that supports template-level property controls and clearer default-setting behavior, reducing repetitive manual steps and minimizing opportunities for error. The feature was placed early in the template-building journey to reduce downstream rework.
Usability testing revealed initial information overload, so instructional copy was revised with UX writing and paired with stronger confirmation dialogs and notifications to make system-wide changes explicit—adding a critical safety layer for regulated teams.